Privacy Policy – bg77 Online Casino

1. Introduction

bg77 ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all players and visitors who access the bg77 website and platform ("the Service"). This Privacy Policy describes the types of personal information bg77 collects, the purposes for which that information is used, how it is stored and protected, and the rights available to you as a data subject under Philippine law.

This Privacy Policy applies to all personal data processed by bg77 in connection with your registration, account maintenance, gaming activity, payment transactions, and use of customer support services. By registering a bg77 account or using any part of the bg77 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2. Information We Collect

2.1 Registration Information. When you create a bg77 account, we collect your full name, email address, Philippine mobile number, date of birth, and a chosen username. This information is required to open your account, verify your identity, and establish your eligibility to use the platform (21 years of age or older).

2.2 Identity Verification (KYC) Data. To comply with our anti-money laundering obligations and to verify your identity prior to processing withdrawals, bg77 may request copies of government-issued photo identification (such as a Philippine passport, UMID card, SSS ID, or driver's license), proof of address, and a selfie photograph. These documents are processed and stored in accordance with Philippine data protection standards.

2.3 Financial and Payment Information. bg77 processes payment transactions via GCash, Maya, GrabPay, QR Ph, BPI, BDO, Metrobank, InstaPay, and 7-Eleven CLiQQ. bg77 does not store complete payment account credentials. Payment transactions are processed through certified third-party payment gateways. bg77 retains records of transaction amounts, dates, methods, and reference numbers for regulatory and account management purposes.

2.4 Gaming Activity Data. bg77 records all gaming activity associated with your account, including games played, bet amounts, win and loss records, session durations, and wagering history. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

2.5 Technical and Usage Data. bg77 automatically collects technical information when you access the platform, including your IP address, device type and model, operating system, browser type, time zone, referring URL, pages visited, and session timestamps. This information is used for platform security, fraud prevention, and aggregate usage analytics.

2.6 Communications Data. When you contact bg77 customer support via Live Chat or email, we retain records of those communications, including the content of your messages and the support team's responses. These records are maintained for quality assurance and dispute resolution purposes.

3. How We Use Your Information

bg77 uses the personal information collected for the following purposes:

• To create and manage your bg77 player account and verify your identity.
• To process deposits, withdrawals, and all financial transactions on the platform.
• To comply with anti-money laundering (AML) obligations and KYC requirements under Philippine law.
• To provide customer support and resolve disputes or complaints.
• To send you account-related communications, including transaction confirmations, security alerts, and service notices. These communications are non-promotional and are required for account operation.
• To send promotional communications, including bonus offers and platform updates, where you have consented to receive such communications. You may withdraw consent at any time.
• To monitor gaming activity for responsible gaming purposes, including detecting patterns associated with problem gambling.
• To detect and prevent fraudulent activity, unauthorised access, and violations of our Terms & Conditions.
• To improve the bg77 platform through aggregated, anonymised usage analytics.
• To comply with applicable Philippine laws and respond to lawful requests from regulatory authorities.

4. Legal Basis for Processing

bg77 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 (RA 10173):

• Contractual Necessity: Processing required to perform our contract with you, including account management, transaction processing, and customer support.
• Legal Obligation: Processing required to comply with Philippine law, including AML/KYC regulations and PAGCOR reporting requirements.
• Legitimate Interests: Processing necessary for bg77's legitimate interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights.
• Consent: Processing for marketing communications, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

5. Sharing of Personal Information

5.1 Service Providers. bg77 shares personal information with third-party service providers who perform functions on our behalf, including payment processors (GCash, Maya, and partner banks), identity verification providers, IT infrastructure and hosting providers, and customer communication platforms. These providers are contractually bound to process personal data only as instructed by bg77 and in accordance with applicable data protection law.

5.2 Regulatory Authorities. bg77 may disclose personal information to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities when required by law, court order, or regulatory directive. bg77 will notify affected players of such disclosures where legally permitted to do so.

5.3 No Sale of Data. bg77 does not sell, rent, or trade personal information to unaffiliated third parties for their own marketing or commercial purposes. Any sharing of personal data is strictly limited to the categories described in this Policy.

6. Cookies and Tracking Technologies

bg77 uses cookies and similar client-side storage technologies on the platform. Cookies are small text files stored on your device that allow the platform to recognise your browser and remember certain information between sessions. bg77 uses the following categories of cookies:

• Essential Cookies: Required for the platform to function, including session management and authentication. These cannot be disabled without preventing platform access.
• Analytics Cookies: Used to collect aggregated data about how players navigate and use the platform. This data is used to improve the user experience and is not linked to individual player identity in reports.
• Preference Cookies: Used to remember your platform preferences, such as language and display settings, across sessions.

You can control and delete cookies through your browser settings. Note that disabling essential cookies will prevent you from using the bg77 platform.

7. Data Retention

bg77 retains personal data for as long as your account is active and for a period thereafter as required by Philippine law and legitimate operational needs. Specifically:

• Account registration and KYC data is retained for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years in compliance with Philippine banking and gaming regulations.
• Gaming activity logs are retained for three (3) years or longer where required for dispute resolution or regulatory purposes.
• Customer support communications are retained for two (2) years.

Following the expiry of applicable retention periods, bg77 will securely delete or anonymise personal data.

8. Data Security

bg77 implements technical and organisational security measures appropriate to the risk of processing personal data, including:

• TLS/HTTPS encryption for all data transmitted between your device and the bg77 platform.
• One-way hashing for stored passwords — bg77 cannot retrieve your original password.
• Two-factor authentication (2FA) available for all accounts, strongly recommended for players with balances.
• Access controls limiting bg77 staff access to personal data on a need-to-know basis.
• Regular security reviews of platform systems and third-party integrations.

No transmission of data over the internet or electronic storage system is 100% secure. While bg77 takes all reasonable precautions to protect your personal data, bg77 cannot guarantee absolute security against all threats. In the event of a personal data breach that is likely to result in significant harm to affected players, bg77 will notify affected individuals and the National Privacy Commission (NPC) in accordance with RA 10173 and its Implementing Rules.

9. Your Rights Under Philippine Law

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by bg77:

• Right to be Informed: The right to know how your personal data is being collected and processed — as set out in this Privacy Policy.
• Right to Access: The right to request a copy of the personal data bg77 holds about you.
• Right to Correction: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data where bg77 no longer has a legal basis or legitimate purpose to retain it, subject to applicable retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: The right to receive your personal data in a structured, machine-readable format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of the above rights, contact bg77 via the Live Chat support function or by email at: [email protected]. bg77 will verify your identity before processing any data request and will respond within fifteen (15) business days.

10. Children and Minors

The bg77 platform is strictly for individuals aged 21 years and older. bg77 does not knowingly collect personal data from any person under 21 years of age. If bg77 discovers or is notified that personal data of a minor has been collected, that data will be deleted immediately and the associated account will be permanently suspended. Parents or guardians who believe their child has registered on bg77 should contact support immediately.

11. Changes to This Policy

bg77 reserves the right to update this Privacy Policy at any time to reflect changes in platform operations, applicable law, or regulatory requirements. Material changes will be communicated to registered players via email or an on-platform notice prior to the changes taking effect. The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Continued use of bg77 following the effective date of any revision constitutes acceptance of the updated Privacy Policy.

12. Contact and Data Privacy Officer

For privacy-related inquiries, data subject rights requests, or to report a concern about how bg77 handles personal data, please contact the bg77 Data Privacy Officer via:

• Live Chat: Available 24/7 on the bg77 platform
• Email: [email protected] (plain text — not a clickable link)

bg77 is committed to addressing all privacy concerns promptly and in good faith. If you are not satisfied with bg77's response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.